FAQ
Artwork Sales & Commission Work
Welcome to ARTGRARIS Illustration FAQ!
This page answers the most common questions asked by buyers and clients before purchasing digital art or commissioning custom illustration work. Need more details? Just contact us directly and we’ll be happy to help.
Purchase of Artwork
Yes, every piece is an authentic creation by Artgraris. Traditional works include a certificate of authenticity, while digital works come with the original file under an Exclusive License.
High-resolution 300 DPI files (JPG, PNG, PDF, PSD). For printing or commercial purposes, we can provide other formats upon request.
Preview files are watermarked. The original file is delivered only after payment is completed.
Choose from our Shop page. Once payment is confirmed, the artwork will be shipped securely with a certificate of authenticity.
Is shipping safe?
A: Yes. We use international-standard couriers with insurance coverage.
Bank transfer, PayPal, and credit cards. For international buyers, currency conversion fees are the client’s responsibility.
No. Copyright remains with Artgraris. You receive an Exclusive 1/1 License, meaning the artwork cannot be resold or relicensed to another client or as stock art.
Not allowed, unless covered by a special licensing agreement (e.g., NFT or collaboration projects).
Do you offer refunds?
Digital artworks are non-refundable once the original file is delivered. Physical artworks are eligible for a refund only in case of shipping damage.
How long is the delivery process?
Digital files are delivered within 24–48 hours after payment confirmation. Physical artworks require 5–21 business days, depending on destination country.
Commision Work
What is a commission work?
A commission work is a custom artwork created specifically based on your request. You can order digital illustrations, product design, packaging artwork, branding materials or even traditional art tailored to your needs.
Can I request a specific style or reference?
Yes, absolutely. You can provide style samples, color palettes, or themes, and we will adapt the artwork to match your brand identity or personal vision.
How do I order a commission work?
Simply contact us via the Custom Order page. Please include:
- A clear brief
- Up to 3 reference images
- Template files if related to packaging
- Artwork size, color scheme, and other details
How long is the turnaround time?
Production time depends on the complexity. On average, 5–14 business days. For larger branding projects, timelines are adjusted based on agreement.
How is the commission work priced?
Pricing is based on detail level, size, and usage (personal or commercial). You may consult us first to match your budget.
What is the payment system?
- 50% deposit (down payment) before the work starts
- 50% balance after final approval
Payment is accepted via PayPal for international clients.
Do you offer revisions?
Yes. You will receive 2 free minor revisions (adjustments such as color, small details, or position). Major revisions outside the original brief may incur extra charges.
Can I see the progress before it’s finished?
Of course. We will share previews in stages: Sketch → Line Art → Coloring before moving to the final artwork.
Can the artwork be used for commercial purposes?
Yes. At ARTGRARIS, all commissioned artworks are exclusive to the client.
Do I receive full copyright ownership?
By default, you receive a license to use the artwork according to the agreement. The original copyright remains with ARTGRARIS unless a full copyright transfer is purchased.
Will my artwork be displayed in the artist’s portfolio?
By default, yes. However, if you prefer your commission to remain private and unpublished, please inform us in advance.
What file formats will I receive?
- Digital art: Bitmap (JPG, PNG, PSD, PDF) or Vector (EPS, AI, SVG) depending on your requirements.
- Traditional art: Physical artwork can be shipped with additional shipping costs.
How will I receive the final files?
Files are delivered via email, Google Drive, or WeTransfer.
Can I cancel my order?
Yes, but please note that the deposit is non-refundable as it covers initial work.
What if I’m not satisfied?
We prioritize clear communication and previews before finalization. A full refund is not applicable, but we remain open to revisions until both sides reach agreement.
Do you accept B2B (corporate) projects?
Yes. We work with businesses for branding, packaging, and large-scale commercial projects.
Can I order in bulk (multiple commissions)?
Yes. Please discuss your requirements directly with us.
Do you offer express delivery (urgent orders)?
Yes, with an additional fee depending on the urgency.